A message to our customers about increased lead times for some products.
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FAQ

Frequently Asked Questions

 

CONTACTING TPC

What’s the best way to contact you?

Do you have a phone number I can call?

GENERAL

What industries do you deal with?

If I need to make a return, what’s your policy?

Are there any charitable causes you believe in?

How can I stay in the loop about sales and new products?

Do you offer a physical catalogue?

Where are your boxes made?

Do you offer custom boxes?

I’ve got questions about packaging products. Can you point me to the answers?

Can I order just one box, or less than the listed minimum of another product?

I don’t see the exact box size I need – what can I do?

DISCOUNT CODES

Help, my discount code won’t work!

I’m ordering a custom product – can I use a discount code?

CREATING AN ACCOUNT

I’m a tax-exempt business. How do I create a tax-exempt account with you?

PLACING AN ORDER AT CHECKOUT

I’m at checkout and my state/province isn’t listed. What do I do?

What methods of payment do you accept?

Loyalty points? What are those?

Do you offer deferred payment options such as credit terms?

CUSTOM PACKAGING

What kind of custom packaging do you offer?

How long will it take to get my custom packaging?

What are the artwork guidelines and file requirements?

Can I make changes after ordering custom packaging?

I want to make sure I like the product – can I receive a printed sample before placing my order?

SHIPPING & PRODUCT LEAD TIMES

Do you ship to both the USA and Canada?

Do you ship internationally?

What does your Truck icon mean?

Do you have a pick-up location?

When will my order ship?

Can you rush my order?

How do I track my order?

Where’s the rest of my order?

What determines the cost of shipping?